Privacy Policy

When you create an account, place an enquiry, or make a purchase, we collect your name, email address, phone number, postal address, and transaction details. We may also collect browsing data such as pages visited and time spent, using anonymised analytics tools.

Your information is used exclusively to process transactions, personalise your experience, and communicate with you about your orders and enquiries. We do not use your data for automated decision-making or profiling. We will never sell, rent, or share your personal data with third parties for their marketing purposes.

All data is stored on encrypted servers. Passwords are hashed using industry-standard algorithms and are never stored in plain text. Payment information is processed by PCI-DSS compliant payment providers - we do not store card numbers on our systems. Access to personal data is restricted to authorised personnel only.

We use essential cookies to maintain your session and preferences. We do not use tracking cookies or third-party advertising cookies. You may disable cookies in your browser settings; this may affect functionality such as the shopping cart.

You have the right to access, correct, or delete your personal data at any time. You may request a copy of all data we hold about you, or ask us to erase it entirely. To exercise these rights, email us at info@luxorpmg.com. We will respond within 30 days.

We retain account information for as long as your account is active. Transaction records are retained for seven years in compliance with UAE financial regulations. You may request deletion of non-financial data at any time.

We may update this policy periodically. Material changes will be notified to registered customers by email. Continued use of the platform after notification constitutes acceptance of the updated policy.

For any privacy-related enquiries, please contact our Data Protection Officer at info@luxorpmg.com or write to: Maison Luxor, DMCC Free Zone, Dubai, United Arab Emirates.